Refund Policy

All Sales Are Final

All purchases made through arteura.com/counseling are final and non-refundable. This applies to both monthly Full Access subscriptions and one-time Lifetime Access purchases. By completing any purchase, you acknowledge and accept this policy.

Monthly Subscriptions

You may cancel your monthly subscription at any time through the Billing portal (Dashboard, then Billing, then Manage Billing). Cancellation takes effect at the end of your current billing period; you retain full access until that date.

No refunds, credits, or prorated amounts will be issued for any partial or full billing period, whether or not you used the Service during that period. If you cancel mid-month, you will not be charged again, but no refund will be provided for the remaining days.

Lifetime Access

The Lifetime Access Plan is a single, irrevocable purchase. No refunds will be issued for Lifetime Access purchases under any circumstances. This includes, but is not limited to, dissatisfaction with the Service, failure to use the Service, failure to pass any ASWB, NCE, NCMHCE, or state licensing exam, or changes in personal circumstances.

Institutional Plans

Institutional licensing agreements are governed by their own terms. Contact support@arteura.com for institutional refund inquiries.

Chargebacks

Initiating a chargeback or payment dispute for any legitimate purchase constitutes a breach of our Terms of Service. Fraudulent chargebacks may result in immediate and permanent account termination, referral to collections, and a permanent ban from the Service.

Contact

Questions about this policy? Email support@arteura.com.